Effective Date: August 1, 2024
1. Introduction
At Kerdos Infrasoft Pvt Ltd, we strive to provide exceptional service and quality products. We understand that sometimes you may need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the conditions and procedures for cancellations and refunds.
2. Cancellation Policy
2.1. Order Cancellations
- You may cancel your order within 15 days of purchase for a full refund.
- To cancel your order, please contact our customer support team at support@kerdos.io with your order details.
2.2. Service Cancellations
- If you have subscribed to a service and wish to cancel, you must do so within 15 days of the service start date to be eligible for a refund.
- To cancel a service, please contact our customer support team at support@kerdos.io with your subscription details.
3. Refund Policy
3.1. Refund Eligibility
- Refunds are eligible for orders or services cancelled within 15 days of purchase.
- Refunds will be issued to the original payment method used during the purchase.
3.2. Refund Process
- Once we receive your cancellation request, we will process the refund within 6 business days.
- You will receive a confirmation email once the refund has been processed.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
3.3. Non-Refundable Items
- Certain items or services may be non-refundable. These will be clearly indicated at the time of purchase.
4. Contact Us
If you have any questions or need assistance with a cancellation or refund, please contact our customer support team:
Kerdos Infrasoft Pvt Ltd
Address: #49 Oxford Towers, Indiranagar, Bengaluru 560008
Email: support@kerdos.io
By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Cancellation and Refund Policy. Thank you for choosing Kerdos.xyz.